Returns & Refunds Policy

Returns & Refunds Policy

Effective Date: September 2, 2026

At Oravex, customer satisfaction is our priority. We carefully select our cosmetic and beauty products to provide quality and value. If you are not completely satisfied with your purchase, our 7-day return policy is here to help.

1. 07-Day Return Policy

You may request a return or exchange within 07 days of receiving your order, provided that the product meets the return conditions outlined below.

2. Return & Exchange Eligibility

To qualify for a return or exchange, the product must:

  • Be unused, unopened, and in its original condition.

  • Remain in its original packaging and seal, where applicable.

  • Include all accessories, promotional items, or other items received with the order.

  • Be accompanied by your order number or proof of purchase.

Due to hygiene and safety reasons, opened, used, or unsealed cosmetic and beauty products cannot be returned or exchanged, unless the product was received damaged, defective, or incorrect.

Oravex reserves the right to refuse any return or exchange that does not meet these conditions.

3. How to Request a Return or Exchange

To request a return or exchange:

  1. Contact us at support.oravex@gmail.com within 07 days of receiving your order.

  2. Provide your order number and the reason for your return or exchange.

  3. Our customer support team will review your request and provide further instructions.

  4. Do not send any product back without contacting us first.

4. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved:

  • Refunds will be processed within 4–5 business days.

  • Refunds will be issued through the applicable original payment method or another available payment method agreed upon with the customer.

  • Depending on the payment provider or bank, additional time may be required for the refund to appear.

Delivery & Return Charges

For customer-requested refunds or exchanges, the delivery/return shipping charges will be borne by the customer.

The original delivery charges, if applicable, may also be deducted from the refundable amount.

However, if the product is damaged, defective, or incorrectly delivered due to an error on our part, Oravex will bear the applicable return delivery charges and provide an appropriate replacement or refund.

5. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery at support.oravex@gmail.com.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Clear photos of the packaging and shipping parcel

After reviewing the issue, we may arrange a replacement or refund. In such cases, the applicable return delivery charges will be covered by Oravex.

6. Exchanges

We allow exchanges for eligible unused and unopened products within 07 days of delivery.

If you request an exchange because you changed your mind, selected the wrong product, or simply want a different product, all applicable delivery and return shipping charges must be paid by the customer.

If the exchange is required because you received a damaged, defective, or incorrect product, Oravex will bear the applicable return delivery charges.

7. Non-Returnable Products

For hygiene and safety reasons, the following cannot be returned or exchanged once opened, used, or unsealed:

  • Makeup products

  • Skincare products

  • Personal care and beauty products

  • Cosmetic tools and accessories where hygiene is affected

  • Any product specifically marked as non-returnable

Products that arrive damaged, defective, or incorrect may still qualify for a refund or replacement, subject to verification.

8. Return Shipping

  • Customer-requested return or exchange: Return and applicable delivery charges are the customer's responsibility.

  • Damaged, defective, or incorrect product: Applicable return delivery charges will be covered by Oravex.

  • Products must be securely packaged to prevent damage during return shipping.

Oravex is not responsible for products damaged due to insufficient packaging during customer-arranged returns.

9. Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow our return policy.

10. Contact Us

If you have any questions regarding our Returns & Refunds Policy, please contact us:

Oravex
Email: support.oravex@gmail.com