FAQ

Frequently Asked Questions (FAQ)

Shipping

How long does shipping take?

Orders are typically processed within 24 hours. Standard delivery within Pakistan takes 3–5 business days. A tracking number will be emailed once your order has been shipped.

How much does shipping cost?

  • Free shipping on orders of PKR 5,000 or more

  • Flat rate of PKR 150 for orders below PKR 5,000

Shipping charges, if applicable, are displayed at checkout.

Do you ship internationally?

Not at the moment. We currently deliver within Pakistan only.

How can I track my order?

Once your order is shipped, you will receive a tracking number by email. You can also track your order through your customer account, if available.

Returns & Refunds

What is your return policy?

We offer a 7-day return policy. Products must be unused, unopened, and in their original packaging to qualify for a refund or exchange. For hygiene reasons, opened or used beauty products cannot be returned unless they arrived damaged, defective, or incorrect. Please see our Returns & Refunds Policy for full details.

How do I request a return?

Email us at support.oravex@gmail.com with your order number and reason for the return. Our support team will provide return instructions.

When will I receive my refund?

Refunds are processed within 3–5 business days after we receive and inspect the returned item. Depending on your payment provider, the funds may take additional time to appear in your account.

What if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery at support.oravex@gmail.com and include photos of the item. We will arrange a replacement or issue a full refund at no additional cost.

Payments

What payment methods do you accept?

We accept secure payments through major credit and debit cards, Visa, Mastercard, Apple Pay, Google Pay, Shop Pay, and other payment methods available at checkout.

Is my payment information secure?

Yes. All payments are processed through Shopify's secure checkout using SSL encryption. We do not store your credit or debit card details.

Products

Do your products include a warranty?

Warranty coverage varies by product. Please refer to the product page for warranty details or contact us before purchasing if you have any questions.

Do you sell gift cards?

Not at this time. We plan to introduce gift cards in the future.

Do you accept bulk or wholesale orders?

Yes. For bulk or wholesale inquiries, please contact us at support.oravex@gmail.com for pricing and availability.

Orders

Can I cancel or change my order?

If your order has not been processed or shipped, we will do our best to accommodate your request. Please contact us as soon as possible at support.oravex@gmail.com

Do you offer discounts or promotions?

Yes. We regularly offer seasonal promotions, exclusive discounts, and special offers. Subscribe to our newsletter and follow our social media channels to stay updated.

Need More Help?

If your question is not answered above, we're happy to help.

Email: support.oravex@gmail.com

Our customer support team aims to respond within 24 hours.